Privacy Policy

Whalen Plumbing & Heating respects your privacy. This policy explains what information may be collected when you use this website, how it is used, and the choices available to you.

Information You Provide

If you contact us through the website, by email, or by phone, you may provide information such as your name, email address, telephone number, service address, and details about the plumbing, heating, or gas service you are requesting. We use this information to respond to you, schedule or provide services, and maintain appropriate business records.

Google Analytics and Website Usage Data

We use Google Analytics to understand how visitors find and use this website. Google Analytics may collect information such as the number of visitors, session activity, pages viewed, interactions with the website, referring sources, approximate geographic location, and browser and device information. Google Analytics uses cookies and similar identifiers to distinguish visits and measure website activity.

Analytics information helps us evaluate website performance, understand which information visitors find useful, and improve the website. Google may process this information according to its own terms and privacy practices. We do not use Google Analytics to intentionally collect information that directly identifies you through forms or page content.

You may learn more about Google Analytics privacy safeguards. You can also use the Google Analytics Opt-out Browser Add-on or adjust your browser settings to block or delete cookies.

How We Use Information

We may use information collected through the website to:

• Respond to questions and service requests;
• Schedule, provide, and follow up on requested services;
• Operate, maintain, secure, and improve the website;
• Measure website traffic and performance; and
• Comply with applicable legal obligations and protect our rights.

Sharing and Selling Information

Whalen Plumbing & Heating does not sell personal information. We may share limited information with service providers that help us operate our website or business, including Google as our analytics provider. These providers may use information only as permitted by their agreements and applicable law. We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of our customers, our business, or others.

Cookies and Your Choices

Cookies are small files stored by your browser. They may be used for site functionality and analytics. You can configure your browser to block or delete cookies. Blocking cookies may affect some website features. You may also opt out of Google Analytics using the browser add-on linked above.

Data Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service, business-record, security, and legal needs. We use reasonable administrative and technical safeguards, but no website or electronic transmission can be guaranteed to be completely secure.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

External Links

This website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page indicates when it was most recently updated.

Contact Us

For questions about this Privacy Policy or information submitted through the website, contact:

Whalen Plumbing & Heating
86 Finnell Drive
Weymouth, MA 02188
info@whalenplumbingandheating.com
(781) 660-5986